Betashares Direct - Privacy Policy

❗️ Private Page

1. Overview

Betashares Capital Ltd (ABN 78 139 566 868, AFSL 341181) (‘Betashares’, ‘we’, ‘our’ or ‘us’) is committed to respecting and safeguarding your privacy. We understand how important it is for you to know how we deal with your personal information.

Betashares Invest is an online investment platform that allows investors to buy, hold and sell exchange-traded funds and other exchange-traded products through an account that can be accessed via the Betashares Direct mobile application (‘Betashares Direct App’). It is intended that other investment options, features and functionality will be made available in the future.

This summary of our Privacy Policy outlines what we collect, and how we use, disclose and store your personal information in relation to the Betashares Direct App and Betashares Invest. To obtain a copy of our Privacy Policy refer to section 6. We are committed to compliance with the Privacy Act 1988 and Australian Privacy Principles.

2. Collection of Personal Information

We will collect personal information about you during your interaction with us, for example when you open a Betashares Invest account, use the Betashares Direct App,  contact us by webchat, email or phone or when you register for or participate in events organised by us. Additionally, we may collect personal information about you from data list providers when you have consented to them disclosing your information.

The information we collect depends on who you are and how you interact with us. For example when you apply to open a Betashares Invest account, we will collect your name, address, date of birth and other information that may be required to maintain your investment holdings.


We may collect information from you based on how you use the Betashares Direct App through cookies.

A cookie is a small text file sent by a website to your computer, tablet, mobile phone or other device to store certain information, such as user preferences, so that it can be retrieved later. The purposes for which cookies may be used can range from enhancing security to personalisation of services. We may utilise the information we collect from you to enhance your experience with the Betashares Direct App.

3. Use and Disclosure of Information

Betashares will only use and disclose information collected about you for a purpose:
- made clear to you via disclosure in the Terms of Use or in the Product Disclosure Statement for Betashares Invest
- required, authorised or permitted by, or under any law (such as the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 or taxation laws)
- authorised by you
- you would reasonably expect.

We collect, use and disclose your personal information:
- to set up an account on Betashares Invest to verify your identity
- to communicate with you regarding your Betashares Invest account or the Betashares Direct App
- to improve on and personalise our services and experience for investors
- to facilitate payments and carry out instructions provided by you in relation to your Betashares Invest account
- to contact you about our products and services
- for data analytics purposes
- to manage and resolve complaints made
- to detect and prevent fraud, identity theft, money laundering or other illegal activities.

Other purposes for which we may use your personal information include:
- monitoring and evaluating Betashares’ products and services
- assisting with queries related to Betashares’ products or services
- staff training and quality assurance purposes
- assisting in regulatory reporting matters
- marketing and client communication purposes, including to notify you about Betashares events
- building investor profiles
- market research purposes.

We may provide your personal information to our service providers, associates, agents and contractors. Disclosure of this nature will be strictly associated with the usage of your personal information as outlined in our Privacy Policy (and as summarised above). For example, we may provide your personal information to service providers that assist us to comply with our Anti-Money Laundering and Counter- Terrorism Financing Act 2006 requirements.

Betashares and its service providers are based in Australia. However, we may disclose your personal information to a recipient located outside of Australia. This will apply where our respective service provider either has an international presence or otherwise stores relevant information overseas.

4. Security

We take all reasonable steps to protect the information we hold about you.

We maintain strict security standards and procedures with a view to preventing unauthorised access to your data.

If we no longer need your information, we will take reasonable steps to securely destroy it or otherwise ensure that you cannot be identified by it.

5. Access and updating your information

If at any time you wish to correct information that we hold about you, or opt out of receiving marketing material, please contact Customer Support via in-app chat or by one of the following means:

Telephone: +1300 487 577 (within Australia) +61 2 9290 6888 (outside Australia) or Email:

If you believe that information relating to your Betashares account in the application is inaccurate, incomplete or out-of-date, please contact Customer Support.

6. Betashares Privacy Policy

To obtain a copy of our Privacy Policy at no charge, contact us via in-app chat, by phone on 1300 487 577 or by email to

7. Complaints

If you believe your personal information has been inappropriately handled or used by us, please lodge a complaint via or contact Customer Support on +1300 487 577 (within Australia) +61 2 9290 6888 (outside Australia).

A copy of our Complaints Handling Policy is available upon request at no charge.

8. Review

We will update our Privacy Policy (and this summary) from time to time. You should review this information periodically for any revisions. The Privacy Policy was last updated in June 2023.