If you have a complaint regarding the Fund or services provided by BetaShares, please contact Client Services on 1300 487 577 (within Australia) or +61 2 9290 6888 (outside Australia) from 9:00 am to 5:00 pm Sydney time, Monday to Friday.

A copy of the complaints handling policy can also be obtained at no charge by contacting BetaShares.

If the complaint is not satisfactorily resolved within three business days, you may refer the matter in writing to:
Manager Client Services
BetaShares Capital Ltd
Level 11, 50 Margaret Street
Sydney NSW 2000

To expedite a resolution of the matter, copies of all relevant documentation and other materials supporting the complaint should be provided with the complaint.
BetaShares will try to resolve complaints as soon as possible, but in any event, will inform you in writing of its determination regarding the complaint within 45 days of receiving the initial complaint.

In the event you are not satisfied with the outcome of a complaint, you have the right to request BetaShares review its decision or to refer the matter to an external complaints resolution scheme.
BetaShares is a member of the Australian Financial Complaints Authority (AFCA). AFCA provides fair and independent financial services complaint resolution that is free to consumers. You can contact AFCA on:

Website: www.afca.org.au
Email: info@afca.org.au
Phone: 1800 931 678 (free call)
In writing to: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001
Certain eligibility requirements apply for AFCA to hear a complaint, as set out in AFCA’s complaint resolution scheme rules.